Job Description

Lead Residential Concierge

MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

Equal Opportunity Employer – M/F/D/V

We are seeking a professional and motivated Lead Residential Concierge to join our team. This position is responsible for leading the concierge team at a residential property, serving as the face of the lobby, and acting as the right-hand support to the client and leasing team. The ideal candidate will have experience leading a team, managing front desk operations, and providing exceptional service to residents and guests. A strong administrative skill set is also essential for handling emails, documentation, and daily communication tasks.

Key Responsibilities:

• Lead and set an example for the concierge team in professionalism, customer service, and performance
• Greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
• Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
• Own the lobby by staying informed of who is arriving, expected guests, and client-related appointments
• Oversee front desk operations including visitor management, access control, and package handling
• Conduct routine property rounds and respond promptly to safety or security concerns
• Handle administrative tasks such as emails, logging information, and filing as required
• Communicate effectively with clients, residents, MFort supervisors, and team members
• Enforce company policies, site post orders, and standard operating procedures
• Perform other duties as assigned by site management or MFort leadership

Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Must have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)
• Minimum 2 years of residential concierge or front desk leadership experience
• Strong leadership, customer service, and communication skills
• Comfortable with administrative tasks including email correspondence and documentation
• Ability to multitask, remain composed under pressure, and independently manage responsibilities
• Capable of standing and walking for extended periods
• Must pass a drug screening and background check

Schedule & Compensation:

• Shift: Wednesday through Sunday, 3:00 PM – 11:00 PM
• Pay Rate: $22.50 per hour

If you're an experienced concierge professional looking to take the lead at a premium residential site, apply now to join MFort Security Services.

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