Job Description

JOB DESCRIPTION

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a Data Center Operations Associate, you will play a critical role in supporting the day-to-day operations of DTCC's mission-critical data center environments. You will help ensure the availability, reliability, and security of infrastructure that supports global financial market operations. This role requires a hands-on professional who can effectively manage physical infrastructure, support technology deployments, monitor facility operations, and respond to incidents while maintaining the highest standards of operational excellence.

Your Primary Responsibilities:

• Support daily data center operations including equipment installations, decommissions, hardware lifecycle management, and asset tracking.
• Perform rack and stack activities, cabling, labeling, and connectivity verification for network, server, and storage infrastructure.
• Conduct routine inspections and audits to ensure compliance with operational standards and best practices.
• Respond to operational incidents, alarms, and service requests in a timely and professional manner.
• Coordinate with internal technology teams, service providers, and vendors to support infrastructure projects and maintenance activities.
• Maintain accurate documentation including rack elevations, cabling records, inventory databases, and operational procedures.
• Assist with disaster recovery, business continuity, and site readiness activities.
• Support capacity planning initiatives through infrastructure assessments and utilization reporting.
• Promote a culture of safety, operational excellence, and continuous process improvement.

Qualifications:

• Minimum of 4 years of related experience in data center operations, infrastructure support, facilities operations, or technology operations.
• Bachelor's degree preferred or equivalent experience.

Talents Needed for Success:

• Experience working in a mission-critical data center environment.
• Knowledge of data center infrastructure including servers, network equipment, structured cabling, power distribution, and cooling systems.
• Ability to troubleshoot operational issues and coordinate resolutions across multiple teams.
• Experience utilizing DCIM, asset management, or infrastructure monitoring tools is preferred.
• Ability to lift and move equipment and work within a physical data center environment.
• Strong attention to detail and commitment to operational accuracy.
• Excellent problem-solving and analytical skills.
• Ability to prioritize workloads and execute in a fast-paced environment.
• Strong verbal and written communication skills.
• Demonstrated teamwork and collaboration across technical and business functions.
• Commitment to continuous learning and process improvement.
• Ability to work independently while maintaining accountability and ownership.
• Customer-focused mindset with a dedication to service excellence.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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