Job Description

Depot Manager

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA's West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS' network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers' needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets.

The Depot Manager oversees all aspects of Depot Operations. The position has an AM and a PM Supervisor as direct reports and works with both to ensure the smooth running of both inbound and outbound operations. This including the receipt of all parcels and freight from hubs, sortation of parcels to routes, documentation of all exceptions, fulfilling all required reporting, receipt of all outbound parcels from customers, sortation operations to outbound linehauls, and the timely dispatch of all linehauls from the Depot to the Hubs. This position works as the key contact for all corporate level reporting including to HR, Accounting, Corporate Services, Linehaul, and holds P&L performance responsibilities.

Qualifications Needed:

• 4+ year's degree or equivalent experience as a facility/depot management in the transportation industry.
• Comprehensive understanding of local, state and federal employment laws.
• Exceptional interpersonal communication, leadership and team-building skills.
• Outstanding written and verbal communication skills
• Intermediate to Advance understanding of MS Office Suite and industry systems.
• Ability to read, interpret and analyze numerical and written data.
• Prior transportation and delivery service experience required.

Responsibilities & Duties:

• Manage the operating structure of the Depot within company standards to drive the success of the AM and PM supervisors as well as all team members within the Depot.
• Supervise, assign tasks, coach, and discipline staff as needed.
• Validate prior day delivery operations and perform daily and weekly TPC reconciliation process.
• Audit all prior day operations for accuracy in settlement totals, hours worked, and allocation of labor.
• Oversee the execution of all required reporting functions at the Depot.
• Ensure that dispatch operations are meeting all expected response service times and handle escalations as they come up.
• Delegate tasks as needed to the appropriate team members for accurate and on-time completion.
• Monitor and track delegated assignments to ensure performance and compliance.
• Perform duties as assigned by Region Director and management.

Other Requirements:

This position requires physical demands appropriate to the performance of assigned duties. The following represent illustrations of requirements Sitting or standing for extended periods of time; in an office setting and requires going into a warehouse setting depending on the needs of the day. Ability to evaluate, assess and manage complex problems and policy-related matters without bias, at times in emotionally or sensitive situations. May be required to work evenings or weekends as needed. Must have the ability to perform the essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.

Work Environment:

Mainly office environment but while in warehouse areas the person will be exposed to all weather conditions.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.

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