Job Description

Reports to the President while serving as the strategic partner to the Chief of Family Operations to ensure exceptional residential operations, property stewardship, and family readiness across the family's residential portfolio.

Location

Bentonville, Arkansas

Classification

Full-Time, Exempt

Position Overview

The Director of Property Management is the senior leader responsible for the stewardship, operational excellence, and long-term performance of the family's residential property portfolio. This role provides strategic leadership for all aspects of residential property management, ensuring every home consistently reflects the family's standards for quality, hospitality, safety, and readiness.

The Director oversees a diverse portfolio that includes primary residences, guest homes, office spaces, specialty properties, vehicles, recreational assets, and related infrastructure. Working through the Property Manager and in partnership with household staff, this role establishes operational standards, develops preventative maintenance programs, manages capital investments, leads construction and renovation projects, and ensures the family's residential assets are protected and continuously improved.

A critical responsibility of this position is partnering closely with the Chief of Family Operations to ensure every residence remains fully prepared for family arrivals, guest stays, entertaining, and evolving household priorities. Together, these leaders deliver a seamless residential experience by aligning property operations with the family's lifestyle and service expectations.

The Director leads by example, balancing strategic leadership with a willingness to engage directly in operations whenever needed. Success in this role requires exceptional judgment, discretion, proactive problem solving, strong financial and project management skills, and a genuine passion for hospitality and service.

This position requires flexibility, including evenings, weekends, and domestic travel as necessary.

Key Responsibilities

Residential Asset Stewardship & Property Operations

• Provide strategic leadership for the family's residential property portfolio, ensuring long-term preservation, operational excellence, and continuous improvement of all residential assets.
• Establish and maintain the operational standards, preventative maintenance programs, and service expectations for all residences, guest homes, office spaces, and related properties.
• Ensure every residence remains in a constant state of readiness for family use, guests, entertaining, and special events.
• Oversee property operations including building systems, landscaping, irrigation, security, utilities, exterior infrastructure, vehicles, recreational assets, and specialty equipment.
• Develop long-term capital improvement plans that protect and enhance the family's residential investments.
• Establish consistent operating procedures, inspection standards, maintenance schedules, and documentation across the portfolio.
• Evaluate property performance and recommend improvements that enhance efficiency, sustainability, asset preservation, and the overall residential experience.

Leadership & Team Development

• Lead, coach, mentor, and develop the Property Manager and broader property operations team.
• Establish clear performance expectations, accountability measures, and professional development opportunities.
• Foster a culture centered on ownership, collaboration, proactive communication, continuous improvement, and exceptional service.
• Build an engaged, high-performing team that consistently anticipates family needs and delivers outstanding results.
• Lead by example with a "pitch in" leadership style, supporting the team during high-demand periods, major projects, family events, or operational challenges.

Partnership with the Chief of Family Operations

• Serve as the primary property operations partner to the Chief of Family Operations, ensuring residential operations consistently support the family's lifestyle, priorities, and expectations.
• Coordinate family arrivals, guest stays, seasonal transitions, special events, and household initiatives requiring property support.
• Proactively communicate issues affecting the family's experience, including safety concerns, maintenance needs, scheduling conflicts, property appearance, or operational risks.
• Collaborate with household staff to ensure seamless execution of services while maintaining exceptional hospitality standards.
• Balance operational priorities with changing family schedules while maintaining discretion and responsiveness.
• Develop and oversee strategic relationships with contractors, consultants, architects, engineers, designers, landscapers, maintenance providers, and specialty vendors.
• Negotiate contracts, monitor vendor performance, manage service quality, and ensure accountability to established standards.
• Ensure compliance with insurance requirements, contracts, confidentiality agreements, and applicable regulations.
• Continuously evaluate vendor performance and identify opportunities to improve service quality and operational efficiency.

Capital Projects, Construction & Acquisitions

• Provide executive oversight for renovations, remodels, capital improvements, new construction, and property acquisitions.
• Develop project scopes, budgets, schedules, risk assessments, and communication plans.
• Represent the family's interests during construction, design reviews, installations, inspections, and project milestones.
• Coordinate with architects, engineers, contractors, consultants, and other professionals to ensure successful project delivery.
• Oversee project closeout, warranty management, and transition to ongoing operations.
• Develop and manage annual operating budgets and long-term capital plans for the residential property portfolio.
• Monitor expenditures, approve invoices, evaluate contracts, and ensure responsible financial stewardship.
• Identify opportunities for operational efficiencies and long-term cost optimization without compromising quality or service.
• Provide regular reporting to the President regarding budgets, capital projects, operational performance, and strategic initiatives.

Technology & Operational Excellence

• Lead implementation and continuous improvement of property management technology, asset tracking systems, preventative maintenance software, and operational dashboards.
• Maintain comprehensive records including maintenance histories, warranties, service agreements, inventories, operating procedures, and vendor documentation.
• Continuously evaluate operational processes to improve efficiency, communication, and service delivery across the property organization.
• Champion innovation and best practices that strengthen residential operations and asset management.
• Oversee safety, security, emergency preparedness, and operational risk management across all properties.
• Develop and maintain policies, operating procedures, inventory controls, and property standards.
• Ensure compliance with regulatory requirements, vendor insurance, contracts, and organizational policies.
• Partner with legal, security, insurance advisors, and outside consultants to proactively manage risk.

Qualifications

• Minimum of ten years of progressively responsible experience in estate management, luxury residential property management, facilities management, construction management, or related disciplines.
• Minimum of five years leading high-performing teams.
• Demonstrated experience managing luxury residential properties for ultra-high-net-worth individuals or families strongly preferred.
• Extensive knowledge of residential systems including HVAC, electrical, plumbing, irrigation, generators, security systems, landscaping, and building infrastructure.
• Demonstrated success leading capital improvement projects, renovations, construction, and vendor management.
• Strong financial management, budgeting, and project management experience.
• Comfortable using property management software, Microsoft Office, AI-enabled productivity tools, and digital collaboration platforms.
• Valid driver's license and passport.
• Ability to travel as needed.

Characteristics for Success

• An exceptional leader who inspires trust, accountability, and collaboration.
• Operates with an ownership mentality, treating every residence as a valuable long-term family asset.
• Strategic thinker who balances long-term planning with operational execution.
• Highly organized with exceptional attention to detail and follow-through.
• Calm under pressure and skilled at making sound decisions in dynamic environments.
• Strong communicator with outstanding interpersonal skills and emotional intelligence.
• Hospitality-minded with a genuine commitment to serving the family with discretion, professionalism, and humility.
• Flexible, adaptable, and responsive to changing priorities.
• Demonstrates unquestionable integrity, confidentiality, and professionalism.
• Leads with humility, rolls up their sleeves when needed, and consistently models excellence for the team.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to building and maintaining a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds to apply. All employment decisions are made without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or any other status protected by applicable law.

Job Tags

Similar Jobs