Job Description

Operations ManagerBuild Better. Lead Better. Make a Lasting Impact.Great companies are built through strong leadership, disciplined execution, and a relentless commitment to improvement.At Graceland Portable Buildings, we are looking for an exceptional Operations Manager to help elevate performance across one of our divisions. This is a high-impact leadership opportunity for someone who thrives on bringing clarity to complexity, developing people, strengthening operational systems, and creating exceptional experiences for customers and dealer partners.This role sits at the intersection of operations, customer experience, sales support, logistics, and team leadership. You will help shape how work gets done—creating alignment between teams, removing friction from processes, and ensuring commitments are executed with excellence.If you are energized by leading people, solving operational challenges, improving systems, and driving measurable results, we believe this opportunity will be deeply rewarding.The OpportunityAs the Operations Manager, you will serve as a key operational leader responsible for aligning people, processes, and performance. You will work closely with sales leadership, plant managers, dispatch, customer support, dealer partners, and executive leadership to ensure seamless execution from dealer onboarding through final customer delivery.You will inherit important processes—but also have the opportunity to improve them.Success in this role means building stronger systems, developing high-performing teams, creating operational consistency, and delivering an outstanding experience for both customers and dealer partners.What You'll LeadOperational Excellence & ExecutionDrive operational performance across the division by ensuring customer orders move efficiently from underwriting and manufacturing through delivery. Identify process gaps, eliminate inefficiencies, and implement improvements that create measurable results.Dealer Success & PartnershipCultivate strong partnerships with dealer partners through onboarding, training, communication, and ongoing support. Ensure dealers feel equipped, informed, and connected to the success of the business.Cross-Functional LeadershipServe as a strategic connector between regional sales managers, plant leadership, dispatch, customer service, and executive leadership. Bring alignment across teams, improve communication, and solve operational challenges proactively.Team Leadership & DevelopmentLead and develop a team supporting sales operations, dispatch, and customer service. Establish clear expectations, coach for growth, build accountability, and foster a culture centered on service, collaboration, and continuous improvement.Customer ExperienceChampion a high standard of customer experience by ensuring orders are executed accurately, timelines are met, and challenges are resolved quickly and professionally.Continuous ImprovementPartner with leadership to evaluate performance metrics, improve workflows, and strengthen operational systems that support sustainable growth.Who Thrives HereThis role is built for someone who combines high accountability with high care for people.You are likely someone who:Naturally creates structure and clarityLeads with ownership and follows throughBuilds strong relationships while maintaining high standardsEnjoys solving problems and improving processesCommunicates exceptionally well across different personalities and departmentsDevelops people and raises the level of those around youThinks strategically while staying close to executionYou are not afraid to step into complexity, make decisions, and help teams move forward.RequirementsWhat We're Looking ForExperience & CapabilityLeadership experience in operations, logistics, customer service, manufacturing, sales support, or a related business environmentDemonstrated success leading teams and improving operational performanceStrong systems-thinking and problem-solving abilityAbility to manage competing priorities in a fast-moving environmentExceptional communication and relationship-building skillsStrong organizational discipline and execution mindsetComfort collaborating across multiple functions and leadership levelsProficiency with Microsoft Office and business systemsEducationBachelor's degree in Business, Operations, Management, or a related field preferredBonus PointsExperience in manufacturing, logistics, dealer networks, retail partnerships, or operational leadershipLean, continuous improvement, or process optimization experiencePassion for leadership development and building strong teamsWhy Graceland?At Graceland Portable Buildings, we believe people matter, relationships matter, and how we serve matters. We are committed to building quality products while creating a culture where strong leadership, continuous growth, and operational excellence are valued. This is an opportunity to join a company where your leadership will influence outcomes, improve systems, develop people, and help shape the future of the business.We are looking for someone who wants more than a job—we are looking for someone who wants to make a meaningful impact.If that sounds like you, we'd love to start a conversation.

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