Job Description

Organizational Change Management ConsultantHelp Organizations Navigate Change and Deliver Successful Transformation Are you an experienced Organizational Change Management professional who enjoys helping organizations successfully navigate technology, process, and business transformation? Do you excel at engaging stakeholders, developing communications and training strategies, and preparing employees for new ways of working? CGI is seeking an Organizational Change Management Consultant to partner with our Public Sector and Commercial clients on transformation initiatives ranging from focused strategic engagements to large-scale technology and organizational change programs. We are seeking a forward-thinking Organizational Change Management (OCM) professional who brings a modern, innovative approach to driving organizational transformation. The successful candidate will leverage digital communication platforms, emerging technologies, AI-enabled tools, and creative engagement strategies to modernize how organizations communicate, collaborate, and embrace change. This role will focus on developing people-centered change management strategies that promote stakeholder engagement, workforce readiness, effective communication, and sustainable adoption of new technologies and business processes. In this role, you will help develop and execute change management strategies that strengthen stakeholder engagement, organizational readiness, communications, training, adoption, and benefits realization. You will work directly with client leaders, managers, employees, project teams, and other stakeholders to identify change impacts, address adoption risks, and help organizations successfully transition to their future state. You will also help government and commercial organizations bridge the gap between legacy systems, processes, and operating models and modern digital, data-driven, and AI-enabled ways of working. This includes helping stakeholders understand not only what is changing technologically, but how the change will affect their roles, processes, decision-making, skills, culture, and service delivery. CGI's OCM capabilities include change strategy, stakeholder and leadership engagement, change impact and risk management, communications, training, organizational readiness, and adoption, supported by proven methodologies, tools, and technologies. Our OCM professionals are expected to continuously evolve how change is delivered by using innovative engagement methods, digital collaboration tools, analytics, automation, interactive learning, and AI-enabled approaches where appropriate. This full-time career opportunity is located in our Los Angeles, CA office with work performed at client site. CGI has an in-office policy that includes working onsite 2-3 days a week. For this project, a hybrid working model is possible, with the expectations of 25-50% onsite presence or as directed by the Project manager. At this time, members in the Los Angeles area are onsite one full week a month. Remote candidates with the right experience will be considered (must be willing to work PST hours!). Please note some minimal travel may be required.How You'll Make an Impact• Facilitate stakeholder discussions and workshops to align teams around future-state vision, objectives, and expected business value. • Support the development and execution of comprehensive organizational change management strategies and plans for technology, process, and business transformation initiatives. • Conduct stakeholder, change impact, readiness, and risk assessments to identify potential barriers to adoption and recommend appropriate mitigation strategies. • Design, develop, deliver, and manage multi-channel communications tailored to different stakeholder groups and stages of transformation. • Support the development of benefits realization and adoption strategies to help clients achieve intended business outcomes. • Assist in establishing and managing change champion networks to strengthen communication, engagement, feedback, and adoption throughout client organizations. • Support the design, development, review, and delivery of multi-modal training programs, materials, and supporting resources. • Partner directly with client executives, leaders, managers, supervisors, employees, and project stakeholders throughout the change lifecycle. • Develop and maintain organizational readiness checklists, assessments, dashboards, and other tools to evaluate preparedness for implementation and go-live. • Collect, analyze, and report change management metrics to monitor stakeholder engagement, readiness, adoption, training completion, and overall change progress. • Identify change-related risks, issues, and resistance and work with project and client leadership to develop appropriate mitigation approaches. • Collaborate with project management, functional, technical, training, communications, and business teams to integrate OCM activities into the overall program plan. • Develop innovative OCM strategies for AI-enabled, automated, cloud-based, data-driven, and digitally transformed environments. • Assess the organizational and workforce impacts of artificial intelligence, automation, data, and modern software on roles, processes, decision-making, skills, culture, governance, and service delivery. • Help clients with legacy systems and highly complex, process-intensive environments transition to modern technology-enabled ways of working. • Support AI readiness and adoption activities, including stakeholder education, responsible-use practices, trust-building, governance awareness, and workforce transition planning. • Translate complex emerging technologies into clear, practical, audience-appropriate messages for executives, managers, employees, and other stakeholders. • Identify opportunities to improve the effectiveness, scalability, and measurability of OCM through technology, data, automation, and AI-enabled delivery methods. • Help clients connect technology modernization efforts to workforce readiness, operating-model changes, business processes, culture, and measurable business or citizen outcomes.What You'll Bring• 3+ years of professional experience in organizational change management, supporting technology, process, and/or organizational transformation initiatives. • Bachelor's degree in Organizational Development, Organizational Psychology, Business Administration, Communications, Human Resources, Information Systems, or a related field. Equivalent professional experience in organizational change management, business transformation, communications, training, or a related discipline may be considered in lieu of a degree. • Experience supporting the implementation of at least two technology solutions, including at least one ERP implementation. • Hands-on experience supporting OCM activities such as stakeholder engagement, change impact assessment, communications, training, organizational readiness, adoption, and change risk management. • Strong interpersonal and stakeholder engagement skills, with the ability to work effectively with client leaders, managers, employees, and cross-functional project teams. • Excellent written and verbal communication skills, including the ability to translate complex information into clear, audience-appropriate communications. • Strong PowerPoint, Visio, and visual communication and presentation skills. • Ability to work independently with minimal supervision at client locations while contributing effectively as part of a broader consulting and project team. • Ability to travel and work onsite based on client and project requirements. • Ability to connect technology modernization with workforce impacts, operating-model changes, business processes, skills, culture, and service delivery. • Ability to understand and communicate the practical organizational implications of emerging technologies, including artificial intelligence, generative AI, intelligent automation, cloud platforms, data, and digital services.

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