Job Description

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is seeking a Senior Software Engineer to design, automate, and operate reliable cloud and network infrastructure across Microsoft Azure and Google Cloud Platform. This role focuses on the platforms that connect services, manage traffic, and support secure, repeatable delivery across AKS and GKE environments. The successful candidate will work with minimal guidance across multiple components and projects. They will design extensible solutions, improve deployment and operational practices, troubleshoot complex distributed-system issues, and partner with application and infrastructure teams to deliver measurable improvements in reliability, security, and engineering efficiency. This role is hands-on and requires strong ownership from design through deployment, validation, operations, and continuous improvement.This position is an individual contributor role reporting to the Director, Software Engineering.ResponsibilityDesign, build, and operate production-grade infrastructure across Azure, including AKS, and Google Cloud, including GKEDevelop reusable Terraform modules and patterns for secure, modular, and maintainable multi-cloud infrastructureManage infrastructure state, environment configuration, dependencies, and lifecycle changes using Infrastructure as CodeIdentify and resolve technical bottlenecks that affect major engineering initiativesDesign and operate Kubernetes platforms, including cluster networking, ingress, egress, routing, and policy enforcementImplement and optimize Istio control-plane and Envoy data-plane capabilities across distributed clustersConfigure service-mesh traffic management, including routing, retries, circuit breaking, canary releases, blue/green deployments, and failure isolationApply mutual TLS, authorization policies, and zero-trust principles to protect service-to-service communicationBuild reusable Helm charts, shared charts, and deployment patterns that enable consistent application delivery across engineering teamsDesign and maintain declarative GitOps workflows using Argo CDBuild and improve Azure DevOps pipelines for infrastructure provisioning, validation, deployment, and application lifecycle managementEstablish automated checks for configuration safety, policy compliance, test coverage, and deployment readinessImprove release processes by making changes observable, repeatable, and recoverableDefine and maintain service-level indicators, service-level objectives, health metrics, dashboards, alerts, and operational runbooks for owned platformsUse metrics, logs, traces, and system evidence to diagnose complex distributed-system and networking issuesParticipate in the on-call rotation and confidently investigate alerts and incidents using documented proceduresLead or contribute to root-cause analyses and post-incident reviews, including corrective actions that address systemic causesImprove platform reliability through capacity planning, failure testing, rollback design, and operational automationAuthor, review, and approve technical designs for multiple projects within the Network Cloud & Infrastructure domainGather requirements, clarify success measures, identify dependencies, provide accurate estimates, and communicate trade-offs earlyWork cross-functionally with application engineering, security, SRE, cloud platform, and operations teams to align technical plans and remove blockersServe as a trusted technical resource for the team and provide clear, constructive code and design reviewsMentor engineers through pairing, documentation, technical talks, runbooks, and practical coachingContribute to the improvement of engineering standards and practices Job Designation Hybrid:Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring BasicBachelor's degree in a related field8+ years of relevant experienceExperience in cloud, platform, DevOps, or SRE roles in production environmentsExperience with Azure (AKS) and GCP (GKE) managed Kubernetes servicesExperience with Kubernetes (networking, operations, ingress/egress, security controls)Experience building platform abstractions for developersExperience operating Istio and Envoy in multi-cluster or multi-cloud setupsExperience with Terraform, state management, and reusable infrastructure modulesExperience with Helm for application delivery and chart managementExperience scripting or programming in Go, Python, or BashExperience in on-call operations, incident response, and root-cause analysisPreferredExperience with observability platforms such as Prometheus, Grafana, Jaeger, or OpenTelemetryAdvanced Envoy routing, filter, and gateway configurationKnowledge of zero-trust architecture, including mTLS, authorization policies, and IAM controlsFamiliarity with Azure and GCP networking, DNS, load balancing, and private connectivityExperience with GitOps workflows using Argo CD or equivalent toolsExperience building and troubleshooting Azure DevOps CI/CD pipelinesDesign experience with progressive delivery, canary deployments, and disaster recoveryUnderstanding of compliance and regulated cloud standards (e.g., FedRAMP, SOC)Track record of enhancing developer experience via automation and self-service infrastructureInvolvement in technical hiring and cross-team engineering mentorshipStrong communication skills to manage technical trade-offs, risks, and project estimation Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $164,700.00 - $266,000.00 base salaryIllinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salaryWashington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salaryThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation: US-CA-San Francisco | US-IL-Chicago | US-WA-SeattleCategory: EngineeringPosition Type: Regular

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