Job Description

UX Researcher

We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.

Reports to: Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers

What They'll Do:

• Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows.
• Facilitate sessions: Run interviews, workshops, and stakeholder discussions—ask the "obvious" questions that surface assumptions.
• Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps.
• Map the experience: Create:
• Role snapshots (personas): brief summaries of user types and needs.
• Step-by-step journeys: how users currently work, where it breaks, and the better future state.
• Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work.
• Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.

Must-have Qualifications:

• 4–7+ years doing user research on product teams (enterprise or B2B preferred). Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
• Strong at turning raw notes into clear insights and prioritized recommendations.
• Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
• Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
• Excellent written and verbal communication—exec-friendly and concise.
• Tools you know: Figma, Mural, Office

Nice to Have:

• Design experience and portfolio of enterprise-related work, or similar.
• Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).
• Basic survey skills to complement interviews.
• Service design exposure (e.g., mapping processes).
• Light Research Ops (consent, recruiting, templates).
• User testing and feedback gathering
• Design experience with high-fidelity mockup and/or clickable prototypes.

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