Job Description

Customer Service Representative

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. This is a sales support position that is responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This person plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Please note that this role is NOT in Texas. It is 100% onsite in Auburndale, FL.

Role Responsibilities

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities. These responsibilities include but are not limited to:

• Handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training.
• This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence.
• Handles complex issues such as escalated customer requests and immediate sales support needs.
• Proficient in all technical resource core computer systems and resources available to create solutions.
• This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity.
• Performs other duties as directed by management.

Desired Skills & Experience

• At least a High School Diploma or equivalent is required
• 1 year of prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience
• Strong verbal and written communication skills and the ability to present information clearly and professionally.
• Able to work in a fast pace environment
• Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
• Attention to detail and ability to manage multiple tasks simultaneously.
• Resilience in handling changing priorities or unexpected situations
• Ability to sit and work at a PC for extended periods
• Basic computer skills, including proficiency in common office applications.
• Proactive in contributing to personal growth and organizational success.

Salary and Other Compensation

The hourly rate for this position is between $17.78 $20.19 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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